Click Yes when prompted to confirm the operation.Click Advanced Preferences, then Reset Receiver.Click the Citrix Workspace or Receiver system tray icon.Reset Citrix Workspace ReceiverĪfter taking the steps above and the problem remains, you can try resetting Citrix Workspace or Receiver. These are just some of the many causes and solutions when the Citrix Workspace app is not launching a desktop. To prevent this, make sure the STA servers you add in the NetScaler Gateway wizard are also added in the StoreFront and Web Interface. Mismatching STA Paths in NetScaler and StoreFront/Web InterfaceĪnother cause is that the STA paths in NetScaler might not match the STA paths in either StoreFront or Web Interface. To accommodate more users, install an additional Universal License and then increase the maximum number of users in Global Settings > Change Authentication AAA Settings. If the values for Maximum Users and Current Users are equal, your license has been exhausted. You can verify this in the NetScaler configuration utility by going to NetScaler Gateway > Virtual Server. Unsuccessful desktop launches can also happen when the number of users attempting to connect exceeds the maximum number of users allowed. Note: The following sections apply to Citrix infrastructures using NetScaler Gateway. If the user does not have full permissions, back up and then delete the Citrix Registry Key and restart Citrix Workspace to recreate the Registry key with the required permissions. Check if the user account has full permissions for the client-side Registry Key: HKEY_USERS\USER_SID\SOFTWARE\Citrix In some cases, users who log in with a regular domain user account can’t launch enumerated applications and desktops when using Citrix Receiver with non-elevated permissions-but can launch them when using Receiver with elevated permissions. To avoid the issue of the app not launching a desktop, you may need to uninstall the application first and remove all its registry values. When using Citrix Workspace, sometimes an upgrade itself does not work. It is always good practice to update to the latest supported version of the app. If you have an outdated version of Citrix Workspace or Citrix Receiver, you may encounter this issue of the app not failing to launch a desktop or applications. An alternative such as Parallels® RAS remains an attractive option for those looking to permanently fix their Citrix Receiver (now known as Citrix Workspace) issues. The Citrix infrastructure can be complex, and determining the cause of a simple issue may take a great deal of time. To minimize lengthy user downtimes caused by desktops unable to launch, it is important to understand the most common underlying issues and learn how to address them.
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